How Does the Employee Assistance Program Work?
The Employee Support Program is a comprehensive program for both corporations and employees. It not only offers solution partnerships to corporations, but also supports employees in individual matters. The Employee Support Program, which operates 24 hours a day, provides support and assistance in matters that are needed by dealing with each employee individually.
How can employees use this service?
Employees start to benefit from the services by calling the service number allocated specifically to the institution.
How does the process work when employees call the service number?
When the employees call the relevant line, they are greeted by experienced customer representatives and the support is transferred to the specialist regarding the requested subject or the requested service.
From whom and at what time intervals can consultancy services be obtained?
Specialist clinical psychologists and doctors can be consulted at any time, within 7 days and 24 hours, without time and menstrual restrictions. Information can be obtained from financial advisors and lawyers between 08:00 and 20:00, six days a week except Sundays.
On what issues can employees get support?
They can receive psychological support in cases such as anxiety, depression, stress, relationship problems in work and private life, issues related to children and sleep disorders. At the same time, they can ask the experts about medical, financial and legal issues and benefit from services that make life easier such as Concierge and organization.
What questions can employees ask ÇADEM?
If employees have difficulty in overcoming the stress in business life, for example, they want to quit smoking but cannot succeed, they can call ÇADEM if they want to increase the success of their adolescent child and communicate with him more easily. In addition, if he does not understand which drugs he can use during breastfeeding, if a relative of the employee has a problem while calculating his pension, if he does not know where to buy the cheapest flight ticket, he can ask ÇADEM again. Consulting an expert on everyday issues, as well as on major issues, can completely change the course of problems. In such cases, employees can talk to ÇADEM experts with confidence.
Opportunity to meet experts face to face?
Problems are first evaluated by a specialist psychologist over the phone. If necessary, a face-to-face meeting is planned with a specialist clinical psychologist. The employee can benefit from this service as much as the free face-to-face meeting session offered exclusively to the institution.
Can the families of the employees also benefit from the services?
First-degree family members with whom employees share the same house can benefit from all services free of charge. Employees of the institution can also share the number of free face-to-face meetings allocated to them with their family members.
How much should employees pay?
ÇADEM Employee Support Program serves as a contracted institution of institutions. This service is completely free for both employees and family members living in the same house.
Do employees need permission from their manager or Human Resources Department?
It is not necessary to obtain permission from the manager, Human Resources Department or any individual to receive service from the ÇADEM Employee Support Program.
Can employees trust that their conversations will be kept confidential?
The ÇADEM Employee Support Program team acts in line with ethical principles. The personal information of the employees is never shared with a third party or the institution they work for.
